Valley Subaru of Longmont

Set up an appointment to have some work done only to find out that meant that I will have to wait over an hour to have my vehicle seen. Good thing there is a nice coffee pot to stare at while you wait. Half the sales floor is the service waiting room. This is my first time at this location and may not be back. The service department was friendly and welcoming just not the expected service and took a longer time commitment than agreed. The work got done still love my Subaru.

I had the best experience coming to this Subaru for my service! The gentleman that helped me is Ellison Rivera. I had a nail on my tire and I needed a service. This gentleman not only was quick and acknowledge my issue, but to go above and beyond on his service. Gave me a discount since I was just at the shop a month ago as well. He added the rotation for my tires and gave me a wash for my car. Everything was done within the next day. Offered me a rental since I had warranty in hand. Thanks again for the kindness and make my life easier and being thoughtful! With his passionate customer service and professional skills! Shout out to him!! 📣

I wanted to give a special thanks to Roger at Valley Subaru of Longmont for the exceptional customer service that he provided a couple of weeks ago during my last oil change. I'm a stay-at-home mom, so I don't always have the option to leave my children at home while I do errands. There is always a looming fear that staff might not appreciate having children at a business. I was relieved when we met Roger. He was wonderful interacting with my children (a 1 year old and a 2 year old) and instantly made me feel at ease about bringing them to the dealership with me. I couldn't believe how quickly our time at the dealership turned into a delightful experience instead of a potential negative interaction. Roger even decided to treat my kids to a cup of ice cream (with my permission). My kids noticed that a few of the employees were taking an ice cream break at the food truck outside. I could tell Roger genuinely wanted to treat them. He is such a sweet human being with a big heart. I also wanted to thank a few of the employees who work at the desks in the corner of the building by the food truck. A lot of them were very sweet to the children as well. The service was longer than expected for a scheduled appointment, but at least it was a pleasant wait. I sat back and enjoyed the coffee, staff, and playing with the kids.

It's a shame. They've been really helpful with weird things that have happened with my car, but seem to be careless with routine service. I've had to go back twice now after something wasn't done correctly. This last oil change, they overfilled my oil, which caused it to leak and stain my garage. It's not a small stain either. They also didn't fill my windshield washer fluid - not a huge deal, but I thought that was standard with an oil change. I missed the oil leak initially because I spilled washer fluid when I filled it myself when I got home. When I called the service desk about the oil leak, I was told to check the level and top off as needed. Should I know how to do this? Probably, but that's why I pay someone to do it for me. Before that, my car wouldn't turn back on after the auto stop kicked in while idling. While they offered pointers for the oil issue, no one reminded me of the button that turns this feature off, which would have been very helpful. This was after an expensive 60k? mileage service. When I brought it back in, they "forgot to factory reset" after taking my battery out. I'm averaging about 50% of having to go back a second time in the last year or so at this shop. Part of good service is being trustworthy. They marked my windshield washer fluid as "green" on their review sheet when they obviously didn't check it or fill it. The light was on when I went in and still on when I left. It's not about the washer fluid. What other things aren't they checking that they say they are? Am I missing upkeep that could prevent future costly repairs because they just check a box instead of actually looking at it? What other, less noticeable errors are they making when working on my car?

We took our new Forester in last Saturday for service and we had such a great afternoon. Chris Davis was a pleasure to work with we could not be happier. Chris stayed in constant contact as the work was commencing and made sure that we were completely happy with everything that needed to be done. It’s great working with a true professional and Chris is certainly a dedicated and friendly gentleman and we are very grateful